Last updated: June 13, 2020
b) App: the Hismith mobile application, provided by Shenzhen Hismith Technology Co.Ltd
c) Services: the App and the services accessible via the App, provided by Shenzhen Hismith Technology Co.Ltd
d) Personal Information: any information that can be used to directly or indirectly identify a natural person, including any information that directly or indirectly relates to an already identified natural person.
Thank you for using our products and Services!
Hismith holds individual privacy rights to be of great importance throughout its business practices. Therefore we are committed to the confidentiality, availability and safeguarding of all Personal Information we process.
b) any third party services that you may access through the App; or individuals, companies or organizations that advertise products or services via the App.
You are never required to provide us with your Personal Information, however, if you choose not to do so, in many cases we will not be able to provide you with our products or services and we won’t be able to respond to any queries you may have. Read more...
To make sure your Personal Information is secure, we communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within our company. Read more...
Hismith may provide third parties with your Personal Information to provide or improve its products and services. Hismith does not sell Personal Information and does not share Personal Information with third parties for their marketing purposes. Read more...
You have the right to be forgotten. At any time you can have your account and
your Personal Information deleted. Read more...
You have the right not to be discriminated against. We do not discriminate customers who exercise their privacy rights against us and we do not profile Personal Information in a discriminatory manner. Read more...
Hismith collects information that identifies you to provide you with services that you request. For example, Hismith processes your name and email address to communicate with you and to provide you support in case you have lost your password or other account or product related issues.
You are never required to provide us with your Personal Information, however, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.
When you register for an App account, download a software update or contact us by email or social media, we may collect your (nick)name, email address, phone number, location information and profile information such as the country and city you reside in, your date of birth, gender, photos you choose to upload and your voice signature.
When you register for an App account via a third party such as Facebook, Twitter, Google or Apple, we may collect your profile information associated with that third party account, including your email address.
We may also process your Personal Information to comply with a legal obligation to which Hismith is subject.
To make sure your Personal Information is secure, we communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the company.
Hismith utilizes security measures consistent with current industry best practices to protect its Services, such as encryption. We ensure the security and integrity of Personal Information through a variety of security measures,
which include physical, technical and organizational measures. These integral elements are consistently reviewed and updated to ensure the security and protection of all Personal Information we collect and store. These security measures prevent loss and unauthorized access, disclosure and use of your Personal Information.
Although no transmission over the internet can be guaranteed to be absolutely secure, Hismith is committed in protecting all Personal Information it collects and transmits.
Hismith may provide third parties with your Personal Information to provide or improve its products and services. Hismith does not sell Personal Information and does not share Personal Information with third parties for their marketing purposes.
We may share your Personal Information with third parties where we need to in order to provide the Services or in case we are instructed to do so by a court order, a privacy authority or otherwise compelled by law.
Personal Information collected and received by Hismith will be transmitted and stored in the United States with a third party cloud service provider who complies with the U.S. and EU Privacy Shield Framework.
The internet is a global environment and by using our Services and sending Personal Information to us electronically, you consent to trans-border and international transmission of any Personal Information collected or processed through our Services.
You have the right to be forgotten. At any time you can delete or remove content you have posted on our Services by using the deletion options provided within our Services. If you have any questions on how to remove certain content, please contact us.
Although we offer deletion capability for our Services, please be aware that the removal of content may not ensure complete or comprehensive removal of that content or information posted through our Services.
At any time you can have your account and your Personal Information updated, changed or removed. If you would like to have your account deleted, including all of your Personal Information we have collected, please contact us.
You have the right not to be discriminated against for exercising your privacy rights. We do not discriminate customers who exercise their privacy rights against us and you won’t receive a lesser degree of customer service when you choose to do so.
Protected classes are protected by law. Protected classes include groupings based on race, ethnicity, or national origin and age. We do not request information about whether you belong to a protected class and we don’t profile our customers based on protected classes. Although we collect your date of birth for example, we do not use that information to infer whether you belong to a protected age group.
Wherever possible we will respond to your inquiry within 7 days, either by providing a response on the issue raised, requesting additional information from you if necessary or indicating that a response will require additional time.
If you are not satisfied with the way we handled your complaint, you may at any time refer your complaint to the relevant Data Protection Authority (DPA) in your jurisdiction.
Where your inquiry indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.
If you are a resident of a member state of the European Economic Area and you seek expert advice on data protection issues, we advise you to contact the relevant DPA in your jurisdiction. A list of all European DPA Board members and their contact details can be found here.