Customer questions & answers

Question:  Is there any sex machine guide that help me better pick?
Answer:     
yes, please check this sex machine guide Also, check this great article: 15 Best Fucking Machines That Won’t Break The Bank [2021] to see comparison of the sex machine.

Question:  What is the difference between APP control model and Speed dial control model?
Answer:     Yes, The App control model has 3 controlling way, you can control your hismith premium sex machine by Hismith APP, Remote controller or the speed dial. and the Speed dial control model, you can only control hismith premium sex machine by the speed dial.

Question:  How is hismith sex machine? can i trust hismith sex machine for such expensive?
Answer:     
Yes, Hismith sex machine stands for the good one, For more information check this: Review about hismith

Question:  Does it have a USA standard plug in for power?
Answer:     Yes, We can supply a USA standard plug, every machine with come with that. Also, we can supply EU / AU / UK adapter too. it ships according to the shipping country.

Question: What is the stroke length, how hard is it to adjust?
Answer:    The Stroke Length is adjustable, appox: 1.18-5.9 inches (3cm~ 15cm), It's very easy to adjust the stroke length and angle, do not need any tools.

Question:  whats the stroke length of hismith premium sex machine?
Answer:     the thrusting length is adjustable from 1.2 to 6 inches.

Question:  Will it work with extra large dildos?
Answer:     Yes it can. I used it with a 12" very girthy monster. When it runs at full speed the stand will rock quite a bit and it can start to walk back. I stop that by putting something heavy behind it. With normal sized toys, it can hold itself in place very well.

Question:  What is the torque on this item?
Answer:     The torque is approx: 300N.cm, quite powerful.

Question:   Are the vac u lock attachments included? Or do I have to request them?
Answer:     The Vac U lock is not included.

Question:   Hello, is there a difference in the motor between the 3 versions?
Answer:      Yes, the motor of new designed Version has been updated for a better performance. it wil not get over heated after long time use. but they all powerful and durable.

Question:    What is different in updated version?
Answer:       The updated version can control the machine with remote controller and mobile phone app, except the speed dial.

Question:    Is there a warranty, and what's the ease of claiming warranty?
Answer:       We supply one year warranty about the sex machine, any damage of Parts and Components can contact with us to get help by service email.

Question:    Instructions say to oil it after 3 months. What kind of oil do you recommend?
Answer:       "Any High-Temp Wheel Bearing Grease is ok, you can search the keywords: High Temperature Wheel Bearing Grease on Amazon you can find what you want. Mobil Polyrex EM Electric Motor Bearing Grease is Recommended ".

Question:    what are the shipping package dimensions?
Answer:        Hi - the box I got was 22" long, 9.5" wide, and 10" high. Kinda heavy, but not awful. Great product, by the way. LOVE it!!!

Question:   Is shipping discreet?
Answer:      Yes, it will be packed with brown box, also there is no any sensitive words on the lable:( Hismith Automatic Device ,AK-01 Series)so you won't know what actully in side, unless you open it.

Question:   Is this machine Vac U Lock compatible?
Answer:      Ye, we sell adapter for Vac-u-lock accessory.

Question:   Would this work on a carpeted surface or would it slide?
Answer:     This item has a nice weight, its own weight approx 15 Lbs, so it can stand stably on a carpeted surface and won't slide.

Question:   Can you tell me what the warranty is?
Answer:      We supply 1 Year warranty for the machine, and 2 years warranty for the motor.

Question:   Where can I get extra attachments?
Answer:      you can purchase extra adapters and attachments that you need according the two websites below : https://www.hismith.com/en/59-attachments


Question:   Is the power plug three prong or two prong?
Answer:     Hello, the power plug is a standard US Plug, it has three prongs.

Question:   how long is the power cord???
Answer:     The power cord consists of 2 parts. From the wall plug to the power converter is around 3 feet. The cord from the power converter to the machine is probably 6 feet. So overall I guess 9 or 10 feet.

Question:   is the speed adjustable?
Answer:     Yes. From very slow to very fast. And the nice thing is the increase is very steady and controlled by remote that has a long cord.

Question:   What do i need to buy for immediate use.
Answer:      You don't need purchase extra attachment for immediate use, it come with a dildo.

Question:    Does it come with remote controller?
Answer:      The APP Edition will come with a remote, and the chip intergrated in the speed controller box.

Question:    How do you oil the motor ?     
Answer:      The Motor don't need to be oiled, just oil the sliding rail every three month with Mechanical grease.    

Question:    How do I get in contact with support?     
Answer:      Email address should be in the packaging and in your order / delivery emails.

Question:    Which model comes with the wireless remote?     
Answer:       The app version comes with the remote.

Question:    Does this sex machine have a warranty? Or can one be purchased?
Answer:      Yes, Hismith Sex machine has one year warranty, if there is any quality problem please contact with the seller to get a replacement or refund.

Question:    How do you adjust the thrust length?
Answer:      just adjust the position of rocker arm , it is quiet easy, don't worry about that.

Question:    How easy is it to take apart for storage?
Answer:       The same time you install it, as a skilled user, you may takes 2-3 minutes to take it apart for storage.

Question:   is the speed adjustable?
Answer:       Yes. From very slow to very fast. And the nice thing is the increase is very steady and controlled by remote that has a long cord.

Question:   What size is the quick connect for attachments?
Answer:     The Air Quick connector inner diameter is 12mm

Question:   Is it safe to have all the moving parts out im the open like that?
Answer:      Yes,it is safe, usually we don't use it in high speed, and everything was under control.      

Question:    Once its assembled, can you still store it in the bag that comes with it?
Answer:        You will have to take it apart to store it in the bag.

Question:   Power light just blinks.
Answer:      it could be your controller I've heard of failures you may need to contact customer support and get a new speed control box. mines still banging away.

Question:    does the motor have enough torque to overcome a lot of resistance force?
Answer:       You can stall the motor if you're going very slow but if you speeded up a very little bit it will not stall. Very easy to figure out but it works great.

Question:    What's the minimum and maximum RPM's?
Answer:       As slow as you want, and faster than any human can go in and out. The girl is about to replace me with it!

Question:   If shipped to Canada, what does it say on the customs paper?
Answer:      I think it would say something about health and wellness. I'm not sure but should match the category in which is listed. What are you worried about customs for? I'm sure you'll never meet the agent that checks it in. And I hope he doesn't steal it for his own girlfriend.

Question:    How do I adjust the stroke length?
Answer:      Just loosen the knob on the rod to adjust and tighten.

Question:    Where can I get extra attachments?
Answer:       you can purchase extra adapters and attachments that you need according this link: https://www.hismith.com/en/71-attachments

Question:    Can u get suction cups for legs of machine?
Answer:       The legs of machine has no suction cups because our machine is very stable. 

Question:    What version comes with the wireless remote?
Answer:       The Elegance Red, Luxury Golden, Noble Purple and APP Edition come with the wireless remote. If you have any problem please contact Hismith seller: service@hismith.com

Question:    Is the free installation version ready to use out the box?
Answer:       No you have to put it together but it is very simple. Well at least it was for me 6 pieces to assemble the stand and 1 driving shaft. You have a total of two Allen screws. And one that is tightened with your hand very simple. Well worth the time you take.

Question:    this machine has enough power to play big toys in the back?
Answer:      The machine has enough power to play big toys in the back. Such as it can use 12.4 " Monster dildo. 

Question:    Does this come with a warranty?
Answer:      Yes, a yr. But if you have problems later they will work with you. They will respond if you e-mail them.

Question:    which model is bluetooth?
Answer:      The mobile app version, thay call it APP Version, it comes with speed dial / remote controller, and you can control by mobile phone app too. 

Question:    How does this machine differ from the repdao fm18?
Answer:      I have no idea about the repdao fm 18, but if you are shopping around, it must not be doing the job. The HISMITH will do the job. 

Question:    is my motor going out if its hesitate.
Answer:       At a slow speed I don't think so. fast speed you are a lucky person... Congratulations you wore it out hope it is still under warrantee.

Question:    What is the speed range?
Answer:       Speed is adjustable, you can control the speed from 0 to 5 stroke/ second, that depends on you.

Question:    Can i upgrade or Purchase remote control separately? Carry bag?
Answer:       Yes, You can purchase remote control separately, Here is it the link: https://www.hismith.com/en/hismith-brands/368-hismith-premium-sex-machine-remote-speed-controller.html

Question:    Do you sell replacement motors?
Answer:      Yes, we can sell replacement motors, you can contact service@hismith.com to get the motor.

Question:    What attachments come with the app version?
Answer:      remote control, improved adjustment screws with nylon washers. They fixed all the complaints' other people were talking about. 

Question:    Which edition has the most powerful motor?
Answer:       All of the Premium sex machine has the same motor, except the Mini 

Question:    I need to replace entire power supply thst plugs into the machine. Does anyone know the spe s of the power supply?
Answer:       yes, please check this: Hismith 24V 5A 120W AC/DC Adapter Power Supply, Barrel Connector

Question:    do they alternate on same side? or move together?
Answer:       They move togther, the thrusting bar installed on the same sliding block, so each end attachment will stretch out and draw back with the sliding block. If you have any problem about Hismith products, please contact Hismith support to get help:
service@hismith.com

Question:    if I wanted to use this with girlfriend bent over 30" bed would I have to put the machine on something, since machine is only 17.7"?
Answer:       You can put the machine on the bed, and it can be adjusted within a certain range at will. If you have any problem please contact Hismith seller: service@hismith.com 

Question:    how many inches/cms from the floor is the thrusting arm when machine is raised to the top?
Answer:       From the floor is the thrusting arm about 75.8cm (29.8 inches).
If you have any problem please contact Hismith seller: service@hismith.com 

Question:    Am I correct that some models are painted (black) and others are anodized (blue, red, purple, gold)?
Answer:       Hismith all models machine have anodized aluminum. (black, blue, red, purple, gold) If you have any problem please contact Hismith seller: service@hismith.com 

Question:    Does this machine come with all the parts to attach the dildo?
Answer:      Yes, The machine comes with a thrusting bar to attach the dildo and other Hismith KlicLok Connector Attachments. If you have any problem please contact Hismith seller: service@hismith.com

Question:    I would like to use it with my dildos as they are best brand and squishy, like vixen viskin maverick. can i use them? i need a suction cup adapter.
Answer:       No, You can't Vixen viskin maverick Dildos haven't suction cup base, so the hismith suction cup adapter will not absorb the dildos. But we are developing and producing suction cup adapters that can hold the dildos. 

Question:    Is this better than y-not sex machine?
Answer:       Of course, Hismith is a professional adult toy company, we focus on premium sex machine, adapters, and attachments. Hismith machines are not only sold at various sites on Amazon but also have their official website: hismith.com  And the Hismith premium machine is a sales champion at the US and German sites on Amazon. The premium machine has won praise and love from our customers. In addition, Hismith products and after-sales service are recognized by customers. We grant a one year guarantee on the product commencing on the date of purchase. Finally, the price of Hismith machine is directly proportional to the machine quality, and our delivery time will be guaranteed.

Question:    Where can u buy different size dildos for this machine.
Answer:       You can buy them at Hismith store. Here are the links for different size dildos:   https://www.hismith.com/en/61-for-kliclok-connector 

Question:    How tall is it from the floor to the top when in the vertical configuration?
Answer:     
The floor to the top when in the vertical configuration is 17.7 inches.

Question:    Is hismith.com a safe site to purchase items from? 
Answer:       Of course, it’s safe. A company can’t make fun of its reputation. The official website is a representative of a company. So you don’t have to worry if you go to the official website to buy it.     

Question:   What are the diameter of the rods/stands?
Answer:      Bracket height and tripod length are 16.73 inches. The diameter of the floor is 1 inches and the bracket is 1.2 inches.    

Question:    How tall high is the machine with it all the up?
Answer:      The machine tall is 44.9cm (17.7 inches), but it can adjust the height when used.     

Question:    How much torque does this machine have I have a 15 lbs monster toy what would it be safely push
Answer:      The torque is about 300N.cm. We aren't recommended that you install 15lb monster toy on the machine to play with. On the one hand, it isn't safe for the attachment to be too long and cause the machine to lose balance. On the other hand, overweight toys will reduce the life of the motor.    

Question:    How many strokes per minute?
Answer:      The max strokes is 240 RPM, Four times per second, and it is very powerful won't stop with resistance.      

Question:   Mine stopped working. Can replacement electrical parts be purchased?
Answer:     Yes, you can. We provide the original parts of the machine for customers to replace.    

Question:  What is the stroke length on the Plate Edition machine?
Answer:    The stroke length is 1.18-5.9 inches (3cm-15cm). 

Question:  Is there a place online where I can find settings and instructions for the remote?
Answer:    Not at the moment, Hismith will have E-book for their products, it is easy to use the remote, just connect the speed box with machine, and turn it on, then you can use the remote panel to control the speed.

Question:  How is RPM adjusted.
Answer:    The machine comes with a speed controller, then through the speed controller to adjust the speed of fast and slow. If you have any problem please contact Hismith seller: service@hismith.com

Question:  Does the app make slow in fast out possible?
Answer:     It can be customized programming, should be able to achieve slow in and fast out possible. If you have any questions, please email to service@hismith.com

Question:  Can u get suction cups for legs of machine?
Answer:     The legs of machine has no suction cups because our machine is very stable.

Question:   What all comes in the premium gift package.
Answer:      In the premium gift package have Premium Machine for Remote Control and 8.6 inches silicone dildo and storage bag.

Question:   Is the app controlled model worth it compared to the “new designed” model?
Answer:      Sure! The app controlled version is a 3 in 1 Version. you can use the knob to adjust the speed, also it come with a remote control panel, of course, you can download Hismith APP to your smart phone to control you device via Bluetooth. Through Hismith app, you can share your experience in community, Our IT guys are always developing new features, chaturbate plug-in beta version will be available in the near furture.

Question:   Can i use this product in australia? (230volts 50 hertz)
Answer:     Yes, this product can use in Australia, Hismith power adapter can use 110-250V 50/60HZ.

Question:   What kind of extension cord will i need to power this? I connectes to a cheap extension cord but unit didnt power.
Answer:     Yes, Here it is the link for power cord. https://www.hismith.com/en/hismith-brands/360-hismith-24v-5a-120w-acdc-adapter-power-supply-barrel-connector.html  If you have any questions, please feel free to email to service@hismith.com

Question:  What is the stroke length for the foldable edition and is it adjustable?
Answer:     The stroke length is approx 1.8”, and the stroke distance of the machine is not adjustable. We use Hismith app to control the thrusting modes, but it doesn't change the stroke length.

Question:  Does the app make slow in fast out possible?
Answer:    It can be customized programming, should be able to achieve slow in and fast out possible. If you have any questions, please email to service@hismith.com

Question:  Can u get suction cups for legs of machine?
Answer:    The legs of machine has no suction cups because our machine is very stable.if you have any problem please contact with Hismith seller: service@hismith.com

Question:   Does the App controlled machine comes with the wifi remote that i can use instead of the app if i
choose not to use the app sometimes?
Answer:     The machines come with remote control, if you don't want to use the app, you can also control the machine directly from the remote control. If you have any problem please contact Hismith seller: service@hismith.com

Question:   Can I pucase replacment cords? My doggie chewed mine up?
Answer:     Of Course, you can contact with seller to purchase a new one, or get some suggestions. You can search the product number: C0140-POWER on www.hismith.com or contact with after service: service@hismith.com

Question:  When in the vertical position, is it possible to get it below 12", including dildo? Trying to see if this will fit under a chair about 12" from floor.
Answer:     It is 27.5 inches when in the vertical position including the dildo. If you have any problem please contact Hismith seller: service@hismith.com

Question:   Will it come to india if i order?
Answer:      No, it cannot be sent to India. If you have any problem please contact Hismith.

Question:   What size are the leg poles? I want to extend them higher.
Answer:     The leg poles are 0.98 inches. (25mm) If you have any problem please contact Hismith seller: service@hismith.com

Question:   Can i use lithium grease to lube the premium machine?
Answer:     Yes, but we suggest you use High Temperature Grease. If you have any problem please contact Hismith seller: service@hismith.com

Question:   where can i buy longer or more support rods for the machinr ots not tall enough for me?
Answer:      I think it is not a good idea to get a longer support rod, it will fall down easy, we suggest you getting a extension rod and spring adapter to help you find the best position.

Question:   Plate edition have variable speeds or one speed?
Answer:     The speed is adjustable, from zero to 5 stroke/sec

Question:  can I use other brand dildos that have either suction cup or vac-u-lock on them
Answer:    Yes, you only need to get a suction cup adapter and vac-u-lock adapter for this machine.
Here are the adapters links for purchasing: suction cup product and vac u lock product

Question:  Is there a coupling converter from "kliclok" to "quick air connect"?
Answer:    Yes, Hismith supply all kinds of connect adapters, here it is the coupling convert: HSC13-GC and HSC12-GC

Question:  Can I use Mobile 1 synthetic grease on it?
Answer:    Yes, But you need to apply a small amount each time.

Question:  Does it come with the extension, spring, and suction plate?
Answer:    No, it doesn't. The machine only come with a silicone dildo. If you want to these adapters, you can buy the bundle. Here is the link: https://www.hismith.com/en/57-premium-sex-machine

Question:   How do you stabalize the machine on a bed?
Answer:    The machine body can be adjusted vertically, up and down. The machine is actually quite heavier than it seems, it is quite stable even with the highest thrusting speed. If you have concerns, you can use dumbbells or other heavy objects to press down on the legs of the machine.

Question:  Mine doesnt work with app. Is there a conversion kit for app or wireless remote?
Answer:    The ‘’New Designed‘’ doesn't come with an APP function. If you want to upgrade the machine to APP function. you only need to get the app controller on hismith.com Here is the purchase link: App Remote Speed Controller for Hismith Premium Sex Machine

Question:  where can i buy longer or more support rods for the machinr ots not tall enough for me?
Answer:     I think it is not a good idea to get a longer support rod, it will fall down easy, we suggest you getting a extension rod and spring adapter to help you find the best position

Question:  The Table Top 2.0 has variable speeds or one speed?
Answer:     The speed is adjustable, from zero to 5 stroke/sec

Question:   Is the duo and quad machine app compatible?
Answer:     Yes,all Hismith premium sex machine models can update to a APP edition with a APP control box

Question:   Is the delivery confidential so that delivery guy or post office does not see contents of package?
Answer:     Yes, Each product is placed in a separate box. You don't know what is in the box before you open it. If you have any problem please contact Hismith seller.

Question:   so I'm 4 foot 11. I want to use this laying down or from behind. would this work?
Answer:    The machine angle adjustable about 0-90 degree. If you want to laying down to use it, you can put the machine under the bed and adjust the best position for you. Then use it lying on the edge of the bed.

Question:   Is the dildo high quality silicon so I can use oil based lube?
Answer:    Yes, you can use the lube.

Question:  Where can i get new parts ?? I need a new guide rod
Answer:    Yes, the New guide rod replacement part is available on hismith official site now, check this: Hismith Thrust Bar, Repair Kit & Replacement for Premium Love Machine

Question:   Do you sell just the metal quick lock bolt thats inside each of the dildos you sell?
Answer:     The metal quick lock bolt went in when it was molded, so Hismith don't sell it seperately.

Question:    Is there an adaptor that works for non-suction cup and non-vac-u-lock dildos?
Answer:      I made my own adaptor that fits most dildos with some sort of a base. here is what I made.....get the suction cup adaptor buy a 4 plug thin electrical outlet box with a solid metal cover punch out the center hole on the back and all 8 corner holes inset the suction cup into the box running the plug out the center hole in the back pack some cloth into the box to hold the adaptor still - try to over pack it a little push the lid on and screw it closed now using some small bungee cords u can attach just about any dildo to this using the corner holes and wrapping the cords around the  base then into the holes I try to start on one corner do a loop around the dildo then hook it into the opposite side corner and repeat 2-4 times. I try to get  the cord tight but not so tight it bites into the dildo doing damage I do this for my larger toys to make sure they stay in place - works great on suction cup dildos or dildos with balls that have no attachments suction or vac u lok.

Question:   I unscrewed the butterfly screw, and tried to insert the thrust rod as shown. It doesn't seem to want to go in proper. How much force does it take?
Answer:     It can be tricky to line up the thrust rod with the hole in the thrust clamp because it is a tight fit. Try taking the butterfly screw all the way out, and then insert the rod. It is possible tha you are hitting the hole without realizing it. Try aligning the trust rod, and then tighten the butterfly screw, because the hole isn't very deep. Good luck.

Question:   Please descibe where the 12v battery is used in this machine?
Answer:      The battery used for the remote controller

Question:   Does the new design have both a controller, and the app for my phone? If not, can I buy a controller for it? Is the new
design better?
Answer:     The new design only comes with a wired controller, you can only use the knob to adjust the speed.And the machine main body of the New design and the APP Controlled is the same.So if you want to use our APP for your phone, please purchase the APP Controlled:https://www.hismith.com/en/hismith-brands/368-hismith-premium-sex-machine-remote-speed-controller.html

Question:  Will this work with the hismith app on ios devices? also are the attachments sold here compatible with the machine? i’ve heard complaints some don’t
Answer:   This is the standard edition, it is controlled by speed box, and the original control box don't have bluetooth chip
About the attachments, because Hismith update the connector from quick air connector to Kliclok system, some customer didn't noticed that, and made a mistake.if you purchase Hismith premium sex machine now, just choose attachments and adapters wiith KlicLok system.

Question:   It was working great then stopped
Answer:     Contact customer support. We had a similar issue and they, after some troubleshooting, sent out a new machine.

Question:   Is the app controlled model worth it compared to the “new designed” model?
Answer:    Anyone who has tried out the app control will tell you the same thing: a thousand times worth it. The patterns/modes alone makes it a different machine. These ARE NOT the same thing as the worthless patterns on a vibrator.

Question:  Where do I find additional attachments for this machine?
Answer:     The Hismith website has many.

Question:    I got this today and set it up. the ac adapter has a blue light, i have the speed dialer plugged in properly, but the
machine won't start. any ideas?
Answer:    Make sure the controller is screwed in all the way. The ac adapter piece should be in all the way as well. If you have the remote try pressing the top speed up button a couple of times. Even if you are using the remote the speed control dial should be able to start the motor.

Question:   Does this machine have a warranty? Or can one be purchased?
Answer:    Yes, Hismith Sex machine has one year warranty, if there is any quality problem please contact with the seller to get a
replacement or refund.
 
Question:   What is the difference between the new designed edition and updated edition?
Answer:    The Updated Edition come with a remote panel, in other aspect, there is no difference.

Question:   Is wire controlled vs APP controlled the same machine?
Answer:     Yes,the main body of machine is the same, the chip Integrated in the control box

Question:  Does the entire unit move around when in use? (slide back and forth?)
Answer:     It is pretty lightweight, that's the only downside. I've seen some have either used weights or used it in the bed. But for the price it's all worth it! Hell get some strap clamps from the hdwe store electrical conduit dept and screw it down to the floor! While in the hardware dept, don't forget the tape & zip ties! (50 Shades reference). haha

Question:   You said the quick air connectors are 12mm; what style though? japanese, us, milton, parker?
Answer:     it is international standard, i'm not sure who set this standard, mostly US

Question:   Why is there a 10lb-15lb difference between "New Designed" and other models?
Answer:     Each machine comes with different attachments, so the weight will be a little different. If you have any questions, please contact us again.

Question:    What is the difference between the new designed and the updated version? is one model newer or better than the other? thanks
Answer:     From what I understand when I read about them. The 'updated version' has a slightly better motor, and your able to use a remote control.

Question:  Which model would be best for use on a mattress?
Answer:    The new designed edition is recomanded, if you want to take it around for cravelling, Pro Traveler is also a good choice

Question:   Does anyone have the wireless remote and does it work well?
Answer:     Yes and it works just fine, easy to connect, on off button works and the speed dial regulates well. In the beginning of a
"session" and things are tight, you may have a little very very slow stroke, as far as being perfectly smooth stroke, but it quickly
becomes very smooth and can dial up faster than I can take it. Call it room to grow.

Question:    The app controlled edition shows a phone and also remote in the producr picture. I do not see a remote listed as included. Does it come with a remote?
Answer:       Hi,thanks for asking. Yes, it does, the machine come with a remote, as well as a speed box, also you can download Hismith APP to control your HIsmith machine .

Question:   Can you use one connector rod for individual use on the duo play?
Answer:     Yes, you can

Question:   I bought the 2.0 Travel model with App and Remote. is it only thrust? no vibration? if there is vibration, how do i turn it
on?
Answer:     hi, thanks for asking, this product only have thrust function, but you can get a vibrating dildo in Hismith store, here it is
the link: https://www.hismith.com/en/attachments/557-7-artificial-silicone-dildo-for-hismith-premium-sex-machine-with-kliclok-
system.html  this dildo has a separate switch for vibration function, but do not get the huge dildo for this machine. this item
designed for travelling use, may not able to use the big cocks

Question:    Has anyone else had issues with the unit stopping while using it? You use the dial and when you get to half speed it shuts off.
Answer:     i had somewhat similar issues. I bought a spray can of silicon lube and started regularly spraying the 3 rods that either slides or is slid on. this fixed the problem for me. plus another issue could be the size of the toy you are playing with and the tightness of what you are penetrating. when this happens I use more lube on the hole and the toy.

Question:    Does the "new designed edition" come with the vac-u-lock?
Answer:     Hi - I did not order this Hismith model - my review is based on the MINI model. I suggest you reach out to Hismith - hope you have better luck with the customer support.

Question:  Whats the difference between the collective version and the updated version? And is the motor really powerfull against resistance?
Answer:    I am not sure about the difference in models. But as to the motor, maybe I can help. I use bigger toys and what I like is if the motor gets too much resistance it will slow down but still push. When you ease off a bit it will speed back up. I find this great
for a slow but continuous stretch. Like a patient partner. This machine is the best. Mine was stolen recently. Will be buying another soon.

Question:   Does the app version also come with the wired controller?
Answer:   Yes, you can use the knob to adjust the speed, also it comes with a remote control panel, of course, you can download
Hismith-APP to your smartphone to control your device via Bluetooth. please contact us via amazon if you have any questions.

Question:  How to make the remote control work
Answer:    Well, ours worked the first time and has since then. Probably should contact the support team on that one.

Question:   Would it be possible to use this machine in a dp scenario? Meaning if the machine was penetrating from behind, could a man also penetrate from on top?
Answer:    Of course, anything is possible if you are creative, and limber, enough. by DP Scenario, I am assuming female on her back, machine penetrating anally, male on top penetrating vaginally. Possible, but the moving dildo & shaft would be very close to his scrotum. Contact between them could be pleasant, or troublesome. Might be better with male on his back, female facing him on top. He enters her vaginally from below and set machine behind her penetrating anally. Would definitely recommend the spring attachment, you will need some flexibility in the penetration angle. I have found the spring attachment works very well.

Question:   How do you grease it? I didn't get a manual with mine. Bought the recommended mobile grease.
Answer:    Any grease for hardware is fine I think. I just got those at hone depot . Cream like kind

Question:   What is the stroke distance? The distance from min to max distance?
Answer:    The Stroke Lenth is about appox: 1.18-5.9 inches (3cm~ 15cm) from the min to max distance

Question:   How do you connect it to Bluetooth? I followed instructions but it's still not working. Please help
Answer:     You don't need to pair in the Bluetooth of the phone, just enter the APP and click the Bluetooth logo of the APP to perform the pairing operation.If the phone's Bluetooth is not turned on, the App will automatically prompt you to choose to turn on the Bluetooth function.If the pairing is selected in the Bluetooth of the mobile phone, the device cannot be found in the APP.
If you still have any questions, please contact us. Do you still have our Hismith user manual? You can find our official after sale
email address there.

Question:   I see a lot of complaints in the reviews that this does not come with a click-lock. Is that true? Can you include that?
Answer:     rest assured that you will get kliclok system toys

Question:  Will this heavy doc johnson vac-u-lock kong realistic cock 8.5" long and 2.2" wide, work for slow pounding on this machine for squeezing internally?
Answer:     Yes, it works

Question:   How can you get more legs? See the clamps but want additional legs.
Answer:    Hismith is planing to design extended version legs, please keep an eye on Hismith store, we may put them on market in near future.

Question:   Will the bearings be updated with stronger ones?
Answer:    I think the bearings is strong enough, is there anything doesn't meet your requirement?

Question:    What is the size of the unit out of the packaging? Need to figure out storage
Answer:     The size of the unit out of the package is 18.4*17.7*10.2 inches, but our product is very easy to disassemble, and the machine come with a portable bag, and the size is :22.4*9.4*9.4 inches

Question:   Is this quiet enough not to be heard through a bathroom door?
Answer:     You can't hear a sound when you close the door. If you have any questions, please contact us! Do you still have our Hismith user manual? You can find our official after sale email address there.

Question:    In the wireless remote control edition, i see 3 buttons- "a", "b", and "c". are these factory preset modes, or is a user
able to set them?
Answer:     Hello, The button are factory preset modes, and we have updated the button to more intuitive pattern, you can check the listing again.

Question:    Does this machine need to be anchored when used, especially when used in a tight orifice? Could the machine start sliding back and forth on the floor?
Answer:    The machine body can be adjusted vertically, up and down. I either lower machine body to the floor so I can use it with my own body lying on floor against back, or I move up machine body to the top so I can play doggy style. The machine is actually quite heavier than it seems, so you don't really need another anchoring mechanism; it is quite stable even with the highest thrusting speed.

Question:    Where exactly do you lubricate the machine?
Answer:     The only part you need to grease is the sliding rail , we suggest you use high temperature resistant greases

Question:   How do i use this app to control the machine from far away, through the internet? My gf lives in another state.
Answer:     yes, through internet, you can control the machine even your gf in other country

Question:   Can you use longer stands to make it sit up higher? also, what is the diameter of the steel rods in mm? please and thank you!!
Answer:   Thanks for asking, the diameter of steel rods is 25mm, if you want to DIY your own stands, please make sure it still keep in balance when you higher the stands.

Question:    I just ordered and both my angle adjusting fixing clamps broke. How can I get a hold of someone to send me new ones?
Answer:     Hismith products have 1 year quality warranty, please don't worry.

Question:   How big is the package it is shipped in by width and length?
Answer:     36”x24”x18” It’s a brown carton box containing the product, which comes in a neat 12”x12”x24” bag.

Question:   When will you offer a dual penetrator with two independent actuators? Or model with two rods 180 degrees out of sync?
Answer:     There are no plans to offer this type of machine at present. Because the unsynchronized machine means that two different motors and a larger power supply are required.

Question:    What are the dimensions of the machine itself? Will it fit in a backpack for transportation?
Answer:      Fully broken down no piece is bigger than 18 inches.

Question:  How do I adjust the stroke length?
Answer:     You can just adjust the length of the rocker arm to change the turning radius, then the stroke length will change as you wish. you don' t need extra tool to adjust it.

Question:   I got this today and set it up. the ac adapter has a blue light, but the machine doesn't turn on. any ideas?